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Canada Terms of Service (Grab Technologies Inc.)

Grab Platform Terms of Use

 

Welcome to the Grab Platform by Grab Technologies Inc. (“Us” or “Our” or “We”)

– We hope You enjoy the experience!

These Terms of Use (“Terms”) are a legal contract between You and Us (collectively, “Everyone”) and govern Your use of all the text, data, information, software, graphics, photographs and more (all of which We refer to as “Materials”) that We or Our affiliates may make available to You, as well as any services (“Services”) We provide to You through the Grab online ordering websites at orderwithgrab.com (the “Website“) or the Grab Mobile Application (the “App”) (also collectively the “Grab Properties“) or through third-party software applications running on mobile devices or websites owned, operated, or affiliated with one of our digital channel partners.

 

READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE AND/OR DOWLOADING, INSTALLING OR USING OUR APP.  USING THE WEBSITE AND/OR DOWNLOADING, INSTALLING OR USING THE APP INDICATES THAT YOU HAVE READ, UNDERSTOOD AND ACCEPT THESE TERMS.  YOU SHOULD NOT USE THE WEBSITE AND/OR DOWNLOAD, INSTALL OR USE THE APP IF YOU DO NOT ACCEPT THESE TERMS.WE RECOMMEND THAT YOU PRINT A COPY OF THESE TERMS FOR FUTURE REFERENCE.

NOTE:  THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH US.  YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

 

Unfortunately, if You breach any of these Terms the license We grant You to use the Website and/or the App will terminate automatically and You must immediately stop using the Website and/or delete the App and destroy any downloaded or printed Materials (and any copies thereof).

CHANGES

We continuously improve the Grab Properties and so may change the Materials and Services We offer You to improve performance, enhance functionality, reflect changes to the operating system or address security issues. We may automatically update the Grab Properties or, alternatively, if You are using our App We may ask You to update the App for these reasons. We may also choose to modify, suspend or discontinue offering the Grab Properties at any time and without notifying You.  If You use our App and choose not to install updates of if You opt out of automatic updates We release of our App You may not be able to continue using the App, the Materials and the Services.

We may also change, update, add or remove provisions (collectively, “modifications”) of these Terms from time to time.  Because Everyone benefits from clarity, We promise to inform You of any modifications to these Terms through the Grab Properties and, if You have registered with Us, by describing the modifications to these Terms in an email that We will send to the address that You provided during registration.  To be sure We properly reach Your email inbox, We ask that You let Us know if Your preferred email address changes at any time after Your registration.

If You object to any such modifications, Your sole recourse will be to cease using the Website and/or App.  Continued use of the Grab Properties following notice of any such modifications indicates You acknowledge and agree to be bound by the modifications. Also, please know that these Terms may be superseded by expressly-designated legal notices or terms that appear in the Grab Properties.  These expressly-designated legal notices or terms are incorporated into these Terms and supersede the provision(s) of these Terms that are designated as being superseded. We will not be liable if, for any reason, all or any part of the Website or App is restricted to users or unavailable at any time or for any period.

USING THE GRAB PROPERTIES AND THEIR SERVICES

By using this Website and/or downloading, installing or using this App, You represent, acknowledge and agree that You are at least 18 years of age, or if You are under 18 years of age but are at least 13 years old (a “Minor”), that You are using the Grab Properties with the consent of Your parent or legal guardian and that You have received Your parent’s or legal guardian’s permission to use the Grab Properties and agree to these Terms.  If You are a parent or legal guardian of a Minor, You hereby agree to bind the Minor to these Terms and to fully indemnify and hold Us harmless if the Minor breaches any of these Terms.  If You are not at least 13 years old, You may not use the Website and/or download, install or use the App at any time or in any manner or submit any information to Us or the Grab Properties.

By placing an Order through the Grab Properties, You also represent, acknowledge and agree that: You are legally capable of entering into binding contracts.

To use the App You must have a mobile device that is compatible with the App.  We do not warrant that the App will be compatible with all mobile devices.  The App is licensed, not sold. In these Terms, We are granting You a non-exclusive, non-transferable, non-sublicensable, revocable license to use the Website and/or download, install and use one object code copy of the App on Your mobile device owned or leased solely by You.  The foregoing App license grant is not a sale of the App or of any copy thereof, and We and Our third-party licensors or suppliers retain all right, title, and interest in and to the App (and to any copy thereof).  Standard carrier data charges may apply to Your use of the App. Use of the Grab Properties and the Services shall be only for Permitted Purposes (defined below). If the Grab Properties or the Services or any part of either is determined to be illegal under the laws of Your jurisdiction, You shall not be granted any license to use the Grab Properties or part of the Services, and must refrain from using them.

The App connects to computer systems and mobile devices over the Internet, which may include connections via wireless and wired networks. You acknowledge and agree that the Use of the App operates as Your consent to the transmission of standard device information (including but not limited to technical information about Your mobile device and application software and/or Your wireless services) in connection with such use.

We appreciate You using the Website and/or downloading and installing the App and We allow You to leisurely check out maps, restaurants and menus without even registering with Us. We also invite You to use the Grab Properties for individual, consumer purposes, including to communicate orders (“Orders”) for products and/or services from participating retailers (“Merchants”) (together, “Permitted Purposes”) – enjoy!

Once You have selected the products You wish to order from the menu of Your chosen Merchants, You may submit Your Order by clicking or selecting the “buy”, “proceed”, “place my order” or similar button. It is important that You check all the information that You enter and correct any errors before clicking or selecting this button; once You do so we will start processing Your Order and errors cannot be corrected.

Once You have submitted Your Order and Your payment has been authorized, You will not be entitled to change or cancel Your Order, nor will You be entitled to a refund.

If You wish to change or cancel Your Order, You may contact Our customer care team as described in [email protected] and they will attempt to contact the Merchant in order to communicate Your requests. However, there is no guarantee that We will be able to reach the Merchant or that the Merchant will agree to Your requests as they may have already started processing Your Order.

Where any payment You make is not authorized, Your Order will not be processed or communicated to the relevant Merchant.

On receipt of Your Order, We will begin processing it by sending it to the relevant Merchant and will notify You (generally by email) as soon as reasonably practicable if a Merchant rejects Your Order. However, Merchants have the discretion to reject Orders at any time for any reasons (such as because they are out of stock or closed).

Estimated times for preparing Orders for collections are provided by the Merchants and are only estimates. Neither We nor the Merchants guarantee that Orders will be available for collection within the estimated times.

RESTRICTIONS

You may not, and agree not to: (i) modify, disassemble, decompile or reverse engineer the App, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the App to any third-party or use the Grab Properties to provide time sharing or similar services for any third-party; (iii) make any copies of the App or of any part of the Website; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Grab Properties, features that prevent or restrict use or copying of any content accessible through the Grab Properties, or features that enforce limitations on use of the Grab Properties; (v) delete the copyright and other proprietary rights notices on the Grab Properties, (vi) use the Grab Properties in any way that could harm or impair anyone else’s use of the Grab Properties or the Services, or (vii) use the Grab Properties to gain or try to gain unauthorized access to any of Our data, account or network by any means. Certain software provided with the App may be subject to the provisions of open source license agreements, which may include, without limitation, the GNU Lesser General Public License and the Mozilla Public License (“Open Source Software”). The terms of Your use of such Open Source Software is subject to and governed by the respective Open Source Software licenses and You agree to comply with the terms and conditions contained in all such Open Source Software licenses.

ADDITIONAL TERMS

The following additional terms and conditions apply with respect to the App designed for use on an Apple iOS-powered mobile device (an “iOS App”):

  • You acknowledge that these Terms are between You and Us only, and not with Apple, Inc. (“Apple”).
  • Your use of Our iOS App must comply with Apple’s then-current App Store Terms of Service.
  • We, and not Apple, are solely responsible for Our iOS App and the Services and Content available thereon.  You acknowledge that Apple has no obligation to provide maintenance and support services with respect to Our iOS App.  To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to Our iOS App.
  • You agree that We, and not Apple, are responsible for addressing any claims by You or any third-party relating to Our iOS App or Your possession and/or use of Our iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to Us as provider of the iOS App.
  • You agree that We, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to Our iOS App or Your possession and use of Our iOS App.
  • You represent and warrant that (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
  • You agree to comply with all applicable third-party terms of agreement when using Our iOS App (e.g., You must not be in violation of Your wireless data service terms of agreement when using the iOS App).
  • The parties agree that Apple and Apple’s subsidiaries are third-party beneficiaries to these Terms as they relate to Your license of Our iOS App.  Upon Your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against You as they relate to Your license of the iOS App as a third-party beneficiary thereof.

 

The following additional terms and conditions apply with respect to any App that We provide to You designed for use on an Android-powered mobile device (an “Android App”):

  • You acknowledge that these Terms are between You and Us only, and not with Google, Inc. (“Google”).
  • Your use of Our Android App must comply with Google’s then-current Android Market Terms of Service.
  • Google is only a provider of the Android Market where You obtained the Android App.  We, and not Google, are solely responsible for Our Android App and the Services and Content available thereon.  Google has no obligation or liability to You with respect to Our Android App or these Terms.
  • You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to Our Android App.

 

PASSWORD RESTRICTED AREAS OF THE GRAB PROPERTIES

  • In order to access certain password-restricted areas to use certain Services and Materials offered through the Grab Properties (such as ordering food or gifts or to view or create user Submissions (defined below)), You must successfully register an account with Us.

To register an account, You must submit the following information through the account registration page on the Grab Properties:

  • First and last name;
  • A working email address;
  • A valid phone number; and
  • Preferred password (or accepted third party application login credentials, such as Facebook® or Concur®).

 

You may also provide additional, optional information so that We can provide You a more customized experience when using the Grab Properties – but, We will leave that decision with You.  Once You submit the required registration information, We alone will determine whether or not to approve Your proposed account.  If approved, You will be sent an e-mail or SMS message detailing how to complete Your registration.  For so long as You use the account, You agree to provide true, accurate, current, and complete information which can be accomplished by logging into Your account and making relevant changes directly or contacting Us using the below contact information and We can make the changes for You.  And, if You forget Your password, no worries as We will happily send a password update by email or SMS message.

You are responsible for complying with these Terms when You access the Grab Properties, whether directly or through any account that You may setup through or on the Grab Properties.  Because it is Your account, it is Your job to obtain and maintain all equipment and services needed for access to and use of the Grab Properties as well as paying related charges.  It is also Your responsibility to maintain the confidentiality of Your password(s), including any password of a third-party site that We may allow You to use to access the Grab Properties.  Should You believe Your password or security for the Grab Properties has been breached in any way, You must immediately notify Us.

ACCOUNT INFORMATION

You agree to the following rules to protect the security of Your account and login information:  (1) You will not share Your login, nor let any unauthorized user access Your account or do anything else that might jeopardize the security of Your login; (2) in the event You become aware of or reasonably suspect any breach of security, including, without limitation any loss, theft, or unauthorized use of Your login information, You will immediately notify Us and modify Your login information; (3) You are solely responsible for maintaining the confidentiality of Your login information; and (4) You are responsible for anything that happens on the Grab Properties through the use of Your login, whether or not You took or authorized such actions, and acknowledge that We may suspend Your access to or terminate Your use of the Grab Properties if someone else uses it to engage in any activity that violates these Terms. You accept full responsibility for any unauthorized use of the Service by minors. Any personal information You provide to Us, including Your name, phone number and email address, will be held and used in accordance with Our privacy policy. You agree that You will supply accurate and complete information to Us, and that You will update that information (either directly through the Grab Properties or by contacting support at [email protected]) promptly after it changes.

THIRD PARTY APPLICATION DISCLAIMER

You acknowledge and agree, as a condition of using the Grab Properties, that no third party application providers (including, without limitation, Facebook® or Concur®) sponsor, endorse, or administer the Grab Properties or any of Our Services. All questions regarding the Grab Properties or Services must be directed to Us, and not a third party application provider. You also agree, as a condition of using the Grab Properties, to release all third party application providers from any and all liability arising out of Your use of the Grab Properties.

GEO-LOCATION TERMS

The Services include and make use of certain functionality and services provided by third-parties that allow Us to include maps, geocoding, places and other Content from Google, Inc. (“Google”) as part of the Services (the “Geo-Location Services”).  Your use of the Geo-Location Services is subject to  Google’s then current Terms of Use for Google Maps/Google Earth (http://www.google.com/intl/en_us/help/terms_maps.html) and by using the Geo-Location Services, You are agreeing to be bound by Google’s Terms of Use.

Location data provided by or in the Grab Properties is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. We do not guaranty the availability, accuracy, completeness, reliability, or timeliness of location data displayed by the Grab Properties. Any location data collected by the Grab Properties may be accessible by Us and certain of Our vendor clients.

PAYMENTS

You agree to pay all applicable fees related to Your use of the Grab Properties and Our Services.  We may suspend or terminate Your account and/or access to Our Services and the Grab Properties if Your offered payment method (e.g., credit card or PayPal account) cannot be processed.  By providing a payment method, You expressly authorize Us to charge the applicable fees on said payment method as well as taxes and other charges incurred thereto, all of which depend on the products or Services You purchase.

We understand that You might cancel Your account, but please know that You are responsible for paying any balance due on the account incurred prior to cancellation.  To make things less complicated, You agree that We may charge any unpaid fees to Your provided payment method and/or send You a bill for such unpaid fees.

ELECTRONIC COMMUNICATIONS

You acknowledge that in order to provide the Grab Properties and/or the Services we may need to send electronic communications to You from time to time.  These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Grab Properties and/or Services provided on or through them .  These electronic communications are part of Your relationship with Us.  You agree that any notices, agreements, disclosures or other communications that We send You electronically will satisfy any legal communication requirements, including that such communications be in writing.

PRIVACY POLICY

We respect the information that You provide to Us, and want to be sure You fully understand exactly how We use that information.  We will only use any personal information You provide in connection with Your use of the Grab Properties in accordance with the terms of Our privacy policy available within the Grab Properties. By accessing or using the Grab Properties, You consent to the collection, use and storage of Your information as outlined in the privacy policy.

By using this Website You are consenting to the use of cookies which allow a server to recall previous requests or registration and/or IP addresses to analyze website use patterns. You can set Your browser to notify You before You receive a cookie, giving You the chance to decide whether to accept it. You can also set Your browser to turn off cookies. If You do, however, some areas of the Website may not function adequately. For more information on this automated information gathering practices, see our cookie policy.

Questions regarding privacy issues should be directed to Our customer service by email at: [email protected].

LINKS TO THIRD-PARTY SITES

We think links are convenient, and We sometimes provide links on the Grab Properties to third-party websites.  If You use these links, they will open in a web browser and You will leave the Grab Properties. We are not obligated to review any third-party websites that You link to from the Grab Properties, We do not control any of the third-party websites, and We are not responsible for any of the third-party websites (or the products, services, or content available through any of them). Thus, We do not endorse or make any representations about such third-party websites, any information, software, products, services, or materials found there or any results that may be obtained from using them. If You decide to access any of the third-party websites linked to from the Grab Properties, You do this entirely at Your own risk and You must follow the privacy policies and terms and conditions for those third-party websites. Certain areas of the Grab Properties may allow You to interact and/or conduct transactions with one or more third-party websites, and, if applicable, allow You to configure Your privacy settings in that third-party website account to permit Your activities on the Grab Properties to be shared with Your contacts in Your third-party site account.

Such links to third-party sites from the Grab Properties may include links to certain social media features that enable You to link or transmit on Your own or using certain third-party websites, certain content from this Website or from Our App. You may only use these features when they are provided by Us and solely with respect to the content identified.

You may link to Our homepage, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.  You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists. Our Website must not be framed on any other site, nor may You create a link to any part of our Website other than the homepage. We reserve the right to withdraw linking permission without notice. The website in which You are linking must comply in all respects with these Terms of Use. You agree to cooperate with Us in causing any unauthorized framing or linking to immediately stop.

THIRD PARTY MATERIALS

The Grab Properties may display, include, or make available third-party content (including data, information, applications, and other products, services, and/or materials) (“Third-Party Materials“). You acknowledge and agree that We are not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and will not have any liability or responsibility to You or any other person or entity for any Third-Party Materials. Third-Party Materials are provided solely as a convenience to You, and You access and use them entirely at Your own risk and subject to such third parties’ terms and conditions.

 

UNAUTHORIZED ACTIVITIES

We authorize Your use of the Grab Properties only for Permitted Purposes.  Any other use of the Grab Properties beyond the Permitted Purposes is prohibited and, therefore, constitutes unauthorized use of the Grab Properties.  This is because as between You and Us, all rights in the Grab Properties remain Our property.

Unauthorized use of the Grab Properties amounts to a material breach and may result in violation of various United States and international copyright laws.  Because We prefer keeping this relationship drama-free, We want to give You examples of things to avoid.  So, unless You have written permission from Us stating otherwise, You are not authorized to use the Grab Properties in any of the following ways (these are examples only and the list below is not a complete list of everything that You are not permitted to do):

  • For any public or commercial purpose which includes use of the Grab Properties on another site or through a networked computer environment;
  • In a manner that modifies, publicly displays, publicly performs, reproduces or distributes any content of the Grab Properties;
  • In a manner that violates any local, state, national, foreign, or international statute, regulation, rule, order, treaty, or other law;
  • To stalk, harass, or harm another individual;
  • To impersonate any person or entity or otherwise misrepresent Your affiliation with a person or entity;
  • To interfere with or disrupt the Grab Properties or servers or networks connected to the Grab Properties;
  • To use any data mining, robots, or similar data gathering or extraction methods in connection with the Grab Properties; or
  • Attempt to gain unauthorized access to any portion of the Grab Properties or any other accounts, computer systems, or networks connected to the Grab Properties, whether through hacking, password mining, or any other means.

 

To the maximum extent permitted by applicable law, You agree to compensate Us for: (i) Our reasonable legal costs (on a solicitor client basis) if You violate these Terms and that violation results in a problem for Us; and (ii) any damages, awards, fines, costs and settlements that We may end up having to pay as a result of Your violation of these Terms.  You alone are responsible for any violation of these Terms by You.  We reserve the right to assume the exclusive defense and control of any claim, complaint, action, proceeding or other matter arising as a result of Your violation of these Terms and, in such case, You agree to cooperate with Our defense of such claim.

PROPRIETARY RIGHTS AND ASSIGNMENT

You understand and agree that the Website, the App, and their respective entire contents, features, and functionality, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by Us, Our licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trade-mark, patent, trade secret, and any other proprietary rights.

The Cursus Technologies company name, the “Grab” trademark, Our logo, and all related names, logos, product and service names, designs, images and slogans are trade-marks that belong to Us or to Our affiliates or licensors. You must not use such marks without Our prior written permission. Other names, logos, product and service names, designs, images and slogans mentioned, or which appear on this Website or on Our App are the trade-marks of their respective owners. Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action.

Unless otherwise specified in these Terms, all Materials, including the arrangement of them on the Grab Properties, are Our sole property, Copyright ©2013-19.  All rights not expressly granted herein are reserved.  Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or license.

We may transfer Our rights and obligations under these Terms to another organization. We will always tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under these Terms.

INTELLECTUAL PROPERTY INFRINGEMENT

We respect the intellectual property rights of others and encourage You to do the same. Accordingly, We have a policy of suspending access to the Grab Properties (or any portion thereof) to any user who uses the Grab Properties in violation of someone’s intellectual property rights, and/or terminating in appropriate circumstances the account of any user who uses the Grab Properties in violation of someone’s intellectual property rights.

YOUR RELATIONSHIP WITH US; DISPUTES AMONG USERS.

We are not a party to any service contract

You hereby acknowledge and agree that We are NOT a party to any oral or written agreement for services or any other contract entered into between You and any provider of products or services with whom you interact as a result of Your use of the Grab Properties.

No agency or partnership

No agency, partnership, joint venture, or employment is created as a result of these Terms or Your use of the Grab Properties.  You do not have any authority whatsoever to bind Us in any respect.  Neither We nor any users of the Grab Properties may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other.

Disputes between users

Your interactions with individuals and/or organizations found on or through the Grab Properties, including the performance of any services by such parties and any other terms, conditions, warranties or representations associated with such transactions or dealings, are solely between You and such individual or organization.  You should take reasonable precautions and make whatever investigation or inquiries You deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, any service providers that You may access through Your use of the Grab Properties.

You understand that deciding whether to use the services of a service provider or to use information contained on or accessed via the Grab Properties, is Your personal decision for which You alone are responsible.  You understand that we do not and cannot make representations as to the suitability of any individual or entity You may decide to interact with on or through the Grab Properties and/or the accuracy or suitability of any advice, information, or recommendations made by any such individual or entity.

IF THERE IS A DISPUTE BETWEEN USERS OF THE GRAB PROPERTIES, OR BETWEEN ANY USER OF THE GRAB PROPERTIES AND ANY THIRD PARTY, YOU ACKNOWLEDGE AND AGREE THAT WE ARE UNDER NO OBLIGATION TO BECOME INVOLVED.  IN THE EVENT THAT A DISPUTE ARISES BETWEEN YOU AND ANY THIRD PARTY, YOU HEREBY RELEASE US, OUR OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AGENTS, AND SUCCESSORS IN RIGHTS AND AT LAW FROM ANY CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, FORESEEABLE OR UNFORESEEABLE, DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY RELATED TO SUCH DISPUTES AND/OR THE GRAB PROPERTIES.

 

DISCLAIMER OF WARRANTIES

THE GRAB PROPERTIES AND ANY OPEN SOURCE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND THE ENTIRE RISK AS TO THE USE OF, QUALITY AND PERFORMANCE OF THE GRAB PROPERTIES IS WITH YOU.

WE EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED OR STATUTORY) WITH RESPECT TO THE GRAB PROPERTIES, WHICH INCLUDE BUT ARE NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES OR CONDITIONS THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY THAT THE GRAB PROPERTIES WILL MEET YOUR REQUIREMENTS OR THAT THE USE OF OR ACCESS TO THE GRAB PROPERTIES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE OR THAT DEFECTS IN THE GRAB PROPERTIES WILL BE CORRECTED. WE MAKE NO WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE GRAB PROPERTIES OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE GRAB PROPERTIES, AND ARE NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS, OR FAILURE TO ACT OF ANY THIRD PARTY. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE GRAB PROPERTIES OR FROM US OR OUR SUBSIDIARIES/OTHER AFFILIATED COMPANIES SHALL CREATE ANY WARRANTY.

WE SHALL NOT BE RESPONSIBLE FOR THE ACCURACY OF THE MENU INFORMATION (INCLUDING NAMES, DESCRIPTIONS, PRICES, ALLERGY INFORMATION) WHICH IS PROVIDED BY THE RELEVANT MERCHANT.

THE LEGAL CONTRACT IS BETWEEN YOU AND THE RELEVANT MERCHANT.  WE SHALL NOT BE RESPONSIBLE FOR THE PRODUCTS WHICH ARE THE SUBJECT OF AN ORDER. IN PARTICULAR:

  • WE DO NOT GIVE ANY WARRANTY THAT THE PRODUCTS CONTAINED IN AN ORDER SHALL BE OF SATISFACTORY QUALITY OR SUITABLE FOR YOUR PURPOSE;
  • ESTIMATED TIMES FOR COLLECTIONS ARE ESTIMATES ONLY; AND
  • WE DO NOT GUARANTEE THAT A MERCHANT WILL ACCEPT YOUR ORDER.

 

LIMITATION OF LIABILITY

YOU ARE USING THE GRAB PROPERTIES AT YOUR SOLE RISK.  WE SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR DISPLAYING, COPYING, OR DOWNLOADING ANY MATERIALS TO OR FROM THE GRAB PROPERTIES. EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCE WILL WE NOR OUR PARENT, SUBSIDIARIES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY OR OTHERWISE, EVEN IF WE WERE ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, THE GRAB PROPERTIES, ANY LINKED WEBSITES OR SUCH OTHER THIRD-PARTY WEBSITES, NOR ANY WEBSITE CONTENT, MATERIALS, POSTING OR INFORMATION THEREON EVEN IF WE WERE ALLEGEDLY ADVISED OR HAD REASON TO KNOW.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE GRAB PROPERTIES, AND WITH OTHER PERSONS OR ENTITIES WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE THEREOF. YOU UNDERSTAND THAT WE DO NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF SUCH THIRD PARTIES AND WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THEIR CONDUCT OR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE GRAB PROPERTIES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH ANY PERSONS OR ENTITIES WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE GRAB PROPERTIES, PARTICULARLY IF YOU INTERACT OFFLINE OR IN PERSON, REGARDLESS OF WHETHER WE FACILITATE SUCH MEETINGS. WE EXPLICITLY DISCLAIM ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY AND ALL THIRD PARTIES AND FOR ANY EVENT OUTSIDE OF OUR CONTROL, INCLUDING “FORCE MAJEURE EVENTS” (AS DEFINED BELOW).

IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE GRAB PROPERTIES OR SERVICES, ANY PART THEREOF EXCEED FIVE HUNDRED DOLLARS ($500). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NEITHER WE NOR OUR LICENSORS WILL BE LIABLE FOR ANY DAMAGES REGARDING THE USE OR OPERATION OF ANY THIRD PARTY (INCLUDING OPEN SOURCE) SOFTWARE FURNISHED IN CONNECTION WITH THESE TERMS.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks; and
  • the acts, decrees, legislation, regulations or restrictions of any government.

 

Our performance under these Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable efforts to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.

FEEDBACK

Any submissions by You to Us (e.g., comments, questions, suggestions, materials – collectively, “Feedback”) through any communication whatsoever (e.g., call, fax, email) will be treated as both non-confidential and non-proprietary.  You hereby assign all right, title, and interest in, and We are free to use, without any attribution or compensation to You, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback.  You understand and agree that We are not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and You have no right to compel such use, display, reproduction, or distribution.

DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION WAIVER

Please Read This Provision (“Provision”) Carefully.  It Affects Your Legal Rights.

This Provision facilitates the prompt and efficient resolution of any dispute (e.g., claim or controversy, whether based in contract, statute, regulation, ordinance, tort – including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence – or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below)) that may arise between You and Us.  Effectively, then, “dispute” is given the broadest meaning enforceable by law and includes any claims against other parties relating to services or products provided or billed to You (such as Our licensors, suppliers, dealers or third-party vendors) whenever You also assert claims against Us in the same proceeding.

This Provision provides that all disputes between You and Us shall be resolved by binding arbitration because acceptance of These Terms constitutes a waiver of Your right to litigation claims and all opportunity to be heard by a judge or jury.  Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. We prefer this because We believe arbitration is less drama-filled than litigation.  To be clear, there is no judge or jury in arbitration, and court review of an arbitration award is limited.  The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney’s fees).  You may, however, opt-out of this Provision which means You would have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions).  EVERYONE AGREES THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, You must first give Us an opportunity to resolve the Dispute which is first done by emailing to Us, at [email protected], the following information: (1) Your name, (2) Your address, (3) a written description of Your Claim, and (4) a description of the specific relief You seek. If We do not resolve the Dispute within 45 days after receiving Your notification, than You may pursue Your Dispute in arbitration.  You may pursue Your dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, Your or We may choose to pursue a Dispute in court and not by arbitration if: (a) The dispute qualifies for initiation in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the “Opt-Out Deadline”).  You may opt-out of this Provision by emailing Us at [email protected] the following information: (1) Your name; (2) Your address; (3) A clear statement that You do not wish to resolve disputes with Us through arbitration. Either way, We will not take any decision You make personally.  In fact, We promise that Your decision to opt-out of this Arbitration Provision will have no adverse effect on Your relationship with Us.  But, We do have to enforce the Opt-Out Deadline so keep in mind that any opt-out request received after the Opt-Out Deadline will not be valid and You must pursue Your dispute in arbitration or small claims court.

 

Arbitration Procedures

If this Provision applies and the dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either You or We may initiate arbitration proceedings.  The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all disputes, and the arbitration will be conducted before a single arbitrator.  The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration.  All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than US$75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving US$75,000 or more, the AAA’s Commercial Arbitration Rules will apply.  In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply.  The AAA rules are available at www.adr.org or by calling 1-800-778-7879.  For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply.  The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267.  This Provision governs in the event it conflicts with the applicable arbitration rules.  Under no circumstances will class action procedures or rules apply to the arbitration.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding.  The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party.  Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

 

Location of Arbitration – You or We may initiate arbitration in the Province of British Columbia, in the City of Vancouver.

 

Payment of Arbitration Fees and Costs – So long as You place a request in writing prior to commencement of the arbitration, We will pay all arbitration fees and associated costs and expenses. But, You will still be responsible for all additional fees and costs that You incur in the arbitration which include but are not limited to attorneys’ fees or expert witnesses.  In addition to any fees and costs recoverable under applicable law, if You provide notice and negotiate in good faith with Us as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that You are the prevailing party in the arbitration, You will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.

 

Class Action Waiver

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both You and We specifically agree to do so following initiation of the arbitration.  If You choose to pursue Your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to You.  Neither You, nor any other user of the Grab Properties can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

 

Jury Waiver

You understand and agree that by accepting this Provision in these Terms, You and We are each waiving the right to a jury trial or a trial before a judge in a public court.  In the absence of this Provision, You and We might otherwise have had a right or opportunity to bring disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions).  Except as otherwise provided below, those rights are waived.  Other rights that You would have if You went to court (e.g., the rights to both appeal and  certain types of discovery) may be more limited or may also be waived.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision whose remainder will be given full force and effect.  If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the dispute will be decided by a court.

Continuation

This Provision shall survive the termination of Your account with Us or Our affiliates and Your deletion or discontinued use of the Grab Properties.  Notwithstanding any provision in this Agreement to the contrary, We agree that if We make any change to this Provision (other than a change to the Notice Address), You may reject any such change and require Us to adhere to the language in this Provision if a dispute between Us arises.

GENERAL

We think direct communication resolves most issues – if We feel that You are not complying with these Terms, We will tell You.  We will even provide You with recommended necessary corrective action(s) because We value this relationship.

However, certain violations of these Terms, as determined by Us, may require immediate termination of Your access to the Grab Properties without prior notice to You.  The U.S. Federal Arbitration Act, the laws of the Province of British Columbia, and applicable U.S. and Canadian federal law, without regard to the choice or conflicts of law provisions, will govern these Terms.  Except for disputes subject to arbitration as described above, any disputes relating to these Terms or the Grab Properties will be heard exclusively in the courts located in British Columbia, Canada and/or the Federal Court of Canada and each of us irrevocably submits to the exclusive jurisdiction of such courts in any such action or

proceeding. You waive any and all objections to the exercise of jurisdiction over You by such courts and to the venue of such courts.  If any of these Terms are deemed inconsistent with applicable law, then such term(s) shall be interpreted to reflect the intentions of the parties, and no other terms will be modified.  By choosing not to enforced any of these Terms, We are not waiving Our rights.  These Terms are the entire agreement between You and Us and, therefore, supersede all prior or contemporaneous negotiations, discussions or agreements between Everyone about the Grab Properties.  The proprietary rights, disclaimer of warranties, representations made by You, indemnities, limitations of liability and general provisions shall survive any termination of these Terms. The application to these Terms of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) are specifically disclaimed.

 

TERMINATION BY YOU

You may cancel Your account at any time by contacting support at [email protected], discontinuing Your use of the Service and of the Grab Properties, and removing the App from Your mobile device.

CONTACT US

If You have any questions about these Terms or otherwise need to contact Us for any reason, You can reach Us by email at [email protected].

 

 

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